Privacy Notice
Company details marked in square brackets are awaiting confirmation.
Last updated: [LAST UPDATED DATE]
Who is responsible
Forever Housing operates this website. The organisation responsible for your information is [COMPANY LEGAL NAME — CONFIRM]. Company number: [COMPANY NUMBER — ADD]. Registered office: [REGISTERED OFFICE — ADD].
Contact enquiries
We use the name, email address, optional phone number, subject and message you provide to respond to your enquiry and follow up where needed. Please include only information relevant to your question. We do not use this form to request marketing consent.
The legal basis for this processing is [LAWFUL BASIS — CONFIRM].
How information is handled
When the form is enabled, your enquiry is sent by email to the company-approved mailbox. This website does not keep a separate contact-message record in WordPress. Website hosting and email services process the information needed to deliver the enquiry. Details of service providers and any international transfers: [SERVICE PROVIDERS AND TRANSFERS — CONFIRM].
Security and cookies
The contact form uses a temporary session cookie and short-lived security checks to help prevent spam and repeated submissions. Rate limits use salted identifiers and counts, rather than stored enquiry contents. These security identifiers expire within two hours; the contact cookie ends with your browser session. Normal hosting security logs may include connection details.
How long we keep enquiries
Email enquiries are kept for [RETENTION PERIOD — CONFIRM]. We will confirm a suitable retention period for responding to enquiries and any related record-keeping obligations.
Your choices and rights
You can ask about the information we hold about you and request access, correction or deletion. Other rights may apply depending on the circumstances, including restriction, objection and portability. Contact [PRIVACY CONTACT EMAIL — ADD] to make a request. You can also raise a concern with the Information Commissioner’s Office.